Terms & Conditions

Effective Date: October 1st, 2025 Last Updated: October 1st, 2025

Welcome to WindowCrafters Inc. (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your use of our website, windowcraftersinc.com, including its related mobile versions, communications, online shop, and associated services (collectively, the “Site”). By accessing or using our Site, making a purchase, or engaging with our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site immediately.

1. Use of the Website

You agree to use this Site only for lawful purposes and in accordance with these Terms. You will not:

Use the Site in violation of any applicable law or regulation.
Attempt to gain unauthorized access to any portion of the Site, server, or systems.
Interfere with or disrupt the Site’s performance or security.

2. Products and Services

WindowCrafters Inc. provides custom window solutions, installation services, and products such as hardware, replacement parts, and accessories through our online store. We reserve the right to:

Modify or discontinue products or services at any time without notice.
Limit order quantities or refuse sales at our discretion.
Correct pricing, typographical, or system errors before or after order confirmation.

All prices are listed in USD and are subject to change without notice.

3. Orders, Payment & Shipping

Order Acceptance

An email confirmation will be sent once you place your order. This confirmation does not signify acceptance. We reserve the right to cancel or modify any order prior to shipment for reasons including:

Product unavailability.
Pricing inaccuracies.
Suspected fraud or unauthorized transactions.

Payment

We accept major credit cards and other secure payment options. You agree that all information provided is accurate and that you are authorized to use the chosen payment method.

Shipping

Estimated delivery times are for reference only.
We are not responsible for carrier delays, weather disruptions, or unforeseen shipping issues.
Title and risk of loss transfer to you upon delivery.

4. Returns and Refunds

Eligible items may be returned within [insert number] days of receipt for a refund or exchange, provided the item is unused, in its original packaging, and accompanied by proof of purchase. Custom or made-to-order products are non-refundable. To initiate a return or inquire about your order, contact [email protected].

5. Warranties and Disclaimers

Products sold through the Site are covered by the applicable manufacturer’s warranty unless otherwise stated. Except where expressly provided, all products and services are offered “as is” without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that:

The Site or its content will be error-free or uninterrupted.
Any defects will be corrected.
The Site or its servers are free from harmful components.

6. A2P Messaging and Communication Consent

By providing your phone number or opting in to receive text messages from WindowCrafters Inc., you consent to A2P (Application-to-Person) messaging for purposes such as:

Order updates and confirmations.
Installation or appointment reminders.
Promotional offers (if you opt in separately).

Message and data rates may apply. You may opt out at any time by replying “STOP.” We will not sell or share your phone number with third parties for marketing purposes without your consent.

7. Intellectual Property

All content on this Site—including text, logos, images, videos, product descriptions, and design—is the intellectual property of WindowCrafters Inc. or its licensors. You may not reproduce, distribute, or create derivative works from any Site content without prior written permission from WindowCrafters Inc.

8. Limitation of Liability

To the fullest extent permitted by law, WindowCrafters Inc. and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

Use or inability to use the Site.
Product defects beyond the scope of warranty.
Delays, interruptions, or inaccuracies in content.

Our total liability will not exceed the purchase price paid for the product or service in question.

9. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Third-Party Links

This Site may contain links to third-party websites for your convenience. We are not responsible for their content, policies, or practices and do not endorse any linked site.

11. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in DeKalb County, Georgia, and you consent to the jurisdiction of such courts.

12. Modifications

We reserve the right to modify or update these Terms at any time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

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